E-COMMERCE AND D2C
Your store should also think about what happens after the sale.
Not shops that only list products, but systems where selling, customer experience, repeat purchase and operations are thought through together.
- 01DISCOVERY
- 02PRODUCT
- 03BASKET
- 04PURCHASE
- 05CUSTOMER
- 06DATA
- 07FOLLOW-UP
- 08REPEAT ORDER
Selling is one thing. Building a repeat purchase system is another.
Orders come in,what follows does not.
The first sale happens, but the customer’s next need stays outside the system.
Customers arrive onceand do not return.
When the experience and the contact stop, every new sale costs money all over again.
Operations get harderas the system grows.
As orders, customers and operations drift apart, managing them becomes the problem.
We build the commerce structure that fits your business model.
- 01
Commerce infrastructure
Scalable sales infrastructure suited to what the brand needs today and where it plans to grow.
- 02
D2C and customer experience
Digital structures where the brand deals with its customer directly and controls the buying experience.
- 03
Subscription and repeat orders
Subscription, standing order and repeat purchase systems built around how often the product is used.
- 04
Integrations andcustom modules
Custom work that runs together with shipping, payment, ERP, CRM and your existing processes.
The first order is a result. Real growth starts after the second one.
The right commerce system does not only take the order. It also works out the customer, the buying behaviour and the need that comes next.
- 01
DISCOVERY
We work out the right product and what the user actually needs.
- 02
PURCHASE
We optimise the user experience and the purchase flow.
- 03
CUSTOMER DATA
We build the data structure around sustainable conversion, not the first order.
- 04
FOLLOW-UP
We make contact again at the right time with the right message.
- 05
REPEAT PURCHASE
We grow loyalty, repeat orders and the long term customer relationship.
We understand the structure before we build the system.
- 01
WE UNDERSTAND
Your business model, your customer and your current structure.
- 02
WE PLAN
The priorities and the system to be built are settled.
- 03
WE BUILD
Design, development and the integrations the system needs.
- 04
WE IMPROVE
We measure against the data that appears and improve the system.
THE FIRST STEP
Do not leave your commerce as
a site that only takes orders.
Let us look at the right commerce and D2C structure for your brand together.